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Terms of service

Welcome to One Clinic MD (“Company,” “we,” “us,” or “our”). By purchasing products from our online store [www.oneclinicmd.com], you agree to these Terms of Service (“Terms”). Please read them carefully before making a purchase.

1. ONLINE STORE TERMS

  • One Clinic MD sells medical-grade skincare products for professional use and at-home care. Some products may require consultation before purchase.
  • By placing an order, you confirm that:
    • You are at least 18 years old or have parental/guardian consent.
    • You understand that our products are for external use only and should be used as directed.
    • You have read the product descriptions, ingredients, and instructions carefully before purchase.
  • We reserve the right to refuse any order if we suspect unauthorized reselling, fraudulent activity, or violation of these Terms.
  • Our store does not provide medical advice, diagnoses, or treatment recommendations. If you have medical concerns, consult a licensed professional before using our products.

2. MEDICAL DISCLAIMER

  • Our skincare products are medical-grade but not prescription-based. They are designed to complement professional treatments and dermatological care.
  • We do not guarantee specific results, as skin type, conditions, and reactions vary.
  • If you experience irritation, discontinue use and seek medical advice.

3. ORDERS, PAYMENTS & PRICING

  • Accepted Payments: We accept Visa, Mastercard, PayPal, and other methods listed at checkout.
  • Pricing: Prices are displayed in $CAD and may be subject to applicable taxes and shipping fees.
  • Order Confirmation: Once you place an order, you will receive an email confirmation. If you do not receive it, check your spam folder or contact us.
  • Order Cancellations:
    • Orders cannot be modified or canceled once they are processed.
    • If you made an error, contact us immediately at hello@oneclinicmd.com to see if adjustments are possible.

4. SHIPPING & DELIVERY

  • Processing Time: Orders ship within 1-3 business days from our fulfillment center.
  • Carriers: We ship via CANADA POST
  • Lost/Damaged Orders: If your order is lost or arrives damaged, contact us within 3 days with photos for resolution.
  • International Orders: Customers outside CANADA are responsible for any customs duties or import taxes.

5. RETURNS & REFUNDS

To maintain product integrity and safety, we have the following return policy:

  • Unopened & Unused Products: Eligible for return within 30 days of delivery for a refund or exchange.
  • Opened or Used Products: Due to hygiene regulations, we do not accept returns once the seal is broken.
  • Defective or Incorrect Items: If you receive a damaged or incorrect product, contact us within 3 days for a replacement.

For full details, review our [Refund & Return Policy].

6. PRODUCT SAFETY & LIABILITY WAIVER

  • Patch Testing: We recommend testing all new products on a small area before full application.
  • Not Liable for Misuse: One Clinic MD is not responsible for adverse reactions due to incorrect usage, failure to follow instructions, or combining our products with non-recommended treatments.
  • No Guarantees: We do not promise that our products will work the same for everyone, as results depend on individual skin type and external factors.

7. PRIVACY & DATA PROTECTION

  • We value your privacy. Your personal data is used only for order processing, shipping, and customer support.
  • We do not sell, rent, or share your data with third parties except where required by law.
  • For more details, review our [Privacy Policy].

8. INTELLECTUAL PROPERTY

  • All product descriptions, images, branding, and content on One Clinic MD’s Shopify store are protected by copyright laws.
  • Unauthorized copying, resale, or reproduction of our products, trademarks, or materials is strictly prohibited.

9. CHANGES TO TERMS & CONDITIONS

  • We may update these Terms at any time. Updates will take effect immediately upon posting on our website.
  • It is your responsibility to review these Terms periodically.

10. GOVERNING LAW & DISPUTE RESOLUTION

  • These Terms are governed by the laws of Canada/British Columbia.
  • Any disputes shall be resolved through mediation/arbitration or legal proceedings in British Columbia.

By making a purchase from our online store, you confirm that you have read, understood, and agreed to these Terms of Service.